avaya aura contact center training
AVAYA AURA CONTACT CENTER training covers concepts from the Basic level to the advanced level. Whether you are an individual or corporate client we can customize training course content as per your requirement.
Take this online, Web-based training course to attain in-depth knowledge of developing contact centre solutions using the capabilities afforded by the Avaya Aura Contact Center (AACC) interfaces. The system is based on fully-worked, real-life use cases, supplemented with sample code in various programming languages, detailed descriptions of the interfaces, the underlying technologies used, interface capabilities, consideration of business value, examples, exercises, and quizzes. Each course covers a key topic, interface, SDK, or use case. To access the course materials, your desktop machine must support audio, and your browser must have the Flash plug-in required to play SWF files.The course is available on demand and is free of charge. Click on the links below to open and start each part of the course in a separate browser window or tab.This course is designed for personnel responsible for installing and configuring Avaya Aura Contact Center in a SIP environment. In the course, you will perform pre-installation tasks and install a Voice and Multimedia Contact Server for a SIP-enabled Avaya Aura Unified Communications platform. You will perform commissioning tasks on the Contact Center Manager Server, Contact Center Manager Administration, Communication Control Toolkit, and Avaya Aura Agent Desktop components. You will also install and configure Avaya Media Server, Orchestration Designer, Agent Desktop Displays, and user client software. You will perform system backup and restore and implement the High Availability feature.
Complete Customization of AVAYA AURA CONTACT CENTER training’s course content is possible for Individual students and for Corporate. AVAYA AURA CONTACT CENTER online training is available for individuals and for corporate we may arrange the classroom as well. For more information on AVAYA AURA CONTACT CENTER training do connect us.
Our AVAYA AURA CONTACT CENTER certified expert consultant will teach on a real-time scenario-based case study and can provide study material and ppt. We will help you to clear your AVAYA AURA CONTACT CENTER training certification by providing you with proper guidance. For more details kindly contact us.
When it comes to AVAYA AURA CONTACT CENTER Corporate Training, we can say proudly that we have received excellent feedback and appreciation from our corporate clients across the globe. You can reach us for AVAYA AURA CONTACT CENTER corporate training and we can even customize the training content as per your requirement.
Few of the clients we have served across industries are:
DHL | PWC | ATOS | TCS | KPMG | Momentive | Tech Mahindra | Kellogg's | Bestseller | ESSAR | Ashok Leyland | NTT Data | HP | SABIC | Lamprell | TSPL | Neovia | NISUM and many more.
MaxMunus has successfully conducted 1000+ corporate training in Bangalore / Bengaluru, India, Finland, Sweden, Germany, USA, UK, Netherlands, Ireland, Austria, Israel, Singapore, Australia, Canada, Denmark, Belgium, Poland, Hong Kong, Qatar, Saudi Arabia, Oman, Denmark, Bahrain, JAPAN, South Korea, UAE, Switzerland, Kuwait, Spain, United Kingdom, Russia, Czech Republic, China, Belarus, Luxembourg
INDIVIDUAL TRAINING BENEFIT
Customize AVAYA AURA CONTACT CENTER Course Content as per Individual’s project requirement.
Our Individual AVAYA AURA CONTACT CENTER Training program will help employees to start working on the project from day one after the AVAYA AURA CONTACT CENTER training completion.
Industry-Specific Subject Matter Experts to provide corporate level AVAYA AURA CONTACT CENTER online training to individuals.
Flexibility to choose a schedule for the individual’s to take AVAYA AURA CONTACT CENTER online training courses.
Get the Flexibility to learn at your own pace. A Crash course option is also available for the AVAYA AURA CONTACT CENTER course.
Flexibility to select a trainer and have a live video session with the trainer before AVAYA AURA CONTACT CENTER training actually starts.
MaxMunus will provide AVAYA AURA CONTACT CENTER Course Completion Certificate to the participants who are recognized by the industry. It will add value to the corporate workforce.
MaxMunus will help the participants understand the AVAYA AURA CONTACT CENTER certification training exam process.
MaxMunus will provide a step-by-step progress assessment of yours.
CORPORATE TRAINING BENEFIT
Customization of AVAYA AURA CONTACT CENTER Course Content as per Company’s project requirement.
Our AVAYA AURA CONTACT CENTER Corporate Training program will help employees to start working on the project from day one after the training completion.
Industry-Specific Subject Matter Experts will provide AVAYA AURA CONTACT CENTER corporate training.
Get Flexibility to choose Location, Mode and Schedule for AVAYA AURA CONTACT CENTER corporate training courses.
Flexibility to select corporate the trainer and have a live video session with the trainer before AVAYA AURA CONTACT CENTER training actually start.
MaxMunus will provide Course Completion Certificate to the participants which are recognized by the industry. It will add value to the corporate workforce.
MaxMunus will help the participants understand the AVAYA AURA CONTACT CENTER certification course exam process.
MaxMunus will provide a step-by-step progress assessment of employees.
Objectives of avaya aura contact center training
· Avaya Aura Contact Center in a SIP-enabled contact center
· Perform pre-installation tasks on the PVI server to prepare the server for Avaya Aura Contact Center installation
· Install the Avaya Aura Contact Center application software on the PVI server
· Perform Contact Center Manager Administration commissioning tasks
· Perform Communication Control Toolkit and Avaya Aura Agent Desktop commissioning tasks
· Configure the Avaya Aura Contact Center for a basic contact center call using Orchestration Designer
· Perform Avaya Media Server commissioning tasks
· Perform client commissioning tasks
· Configure additional Contact Center Manager Administration resources
· Perform database backup and restoration tasks
· Avaya Aura Contact Center high availability
· Perform Contact Center Manager Administration replication tasks
· Install the Avaya Aura Contact Center Standby Server on a PVI server
· Install and configure Avaya Media Server software on a Linux server
· Configure and test Avaya Aura Contact Center high availability
prerequisites of avaya aura contact center training
1. Experience with Microsoft Windows Server installation, configuration, and administration
2. Experience configuring and troubleshooting PCs and components of TCP/IP
3. Experience using maintenance tools and software loads to determine and correct equipment failures
who should learn avaya aura contact center Training?
Personnel who install and configure the Avaya Aura Contact Center software, including Contact Center Manager Server, Contact Center Manager Administration, and Communication Control Toolkit in either a SIP or AML environment
FAQs for avaya aura contact center training
Q. Is it worth joining AVAYA AURA CONTACT CENTER Training at MaxMunus?
Ans: We have pools of Industry-Specific Subject Matter Experts (AVAYA AURA CONTACT CENTER trainers) having an average experience of more than 13 years. They share real-time implementation challenges, case studies and provide soft copies of study material. Which will make you project ready after completion of the AVAYA AURA CONTACT CENTER course. Our USP is Customized AVAYA AURA CONTACT CENTER Training agenda and 1 to 1 session for individuals and corporate. Step-by-step progress assessment and AVAYA AURA CONTACT CENTER Certification tips will be provided.
Q. What are the Delivery Modes for AVAYA AURA CONTACT CENTER Training?
Ans. For Corporate Client, we provide AVAYA AURA CONTACT CENTER Training via Online Instructor-led live training or in Classroom in your Campus or in my Campus. Individual AVAYA AURA CONTACT CENTER Training will be provided through Online Instructor-led live training. For Group Classes classroom and online both options will be available.
Q. Do you provide a Job Guarantee after completion of AVAYA AURA CONTACT CENTER training?
Ans. Apparently, no. Our Industry-Specific Subject Matter Experts (AVAYA AURA CONTACT CENTER trainers) will make you project-ready as they will be sharing real-time implementation challenges, case studies and provide soft copies of study material. Our Guarantee is High-Level Quality of AVAYA AURA CONTACT CENTER Training, which will make you employable. Yes we do assists with Resume Building, Mock Interview and sharing the open positions in AVAYA AURA CONTACT CENTER across the world.
Q. Do you provide AVAYA AURA CONTACT CENTER Training in International languages apart from English?
Ans. Mostly AVAYA AURA CONTACT CENTER Training happened in English. We can arrange AVAYA AURA CONTACT CENTER Training in other International Languages also based on Demand.
Q. Can I cancel my enrollment? Do I get a refund?
Ans. Our Quality of AVAYA AURA CONTACT CENTER Training is very high normally this does not happen. If you have time availability issues you can come again anytime in your life and take up the training in the same module or different module. Your money will always be safe. Still because of some unseen reason you want to cancel enrollment then yes it is possible. We will deduct the admin cost and refund the remaining money.
Q. Is this live AVAYA AURA CONTACT CENTER training or pre-recorded session.
Ans. AVAYA AURA CONTACT CENTER Training will be Live Instructor-led Online Training.
Q. I want to know more about the AVAYA AURA CONTACT CENTER training program. Whom should I contact?
Ans. Please join our Live Chat for instant support, call us, or Request a Call Back to have your query resolved.
Q. Can I attend a demo session before enrollment?
Ans. You can be confident and join us without a demo. As ours Industry-Specific Subject Matter Experts make sure quality of the training to be very high. However, we will connect you to a AVAYA AURA CONTACT CENTER trainer to fix the AVAYA AURA CONTACT CENTER training agenda as per individuals and corporate client requirements.
Q. How to Join AVAYA AURA CONTACT CENTER Training immediately?
Ans. Kindly drop an email to contact@maxmunus.com. We will assist you.
Q. Do you provide AVAYA AURA CONTACT CENTER Course Completion Certificate?
Ans Yes we do.
Q Do you provide Crash Courses in AVAYA AURA CONTACT CENTER at a fast pace?
Ans. Yes, we do.
Q Do you have a 1-on-1 mentorship session for Individuals.
Ans. Yes, we do have.
Q. Can you provide customized project-oriented Corporate AVAYA AURA CONTACT CENTER Training?
Ans. Yes, we have expertise in it. In fact, we are considered as one of the top AVAYA AURA CONTACT CENTER Training solutions provide across most of the top fortune 500 companies.
Q. Who are your trainers and what is the vetting process?
Ans. We have pools of Industry-Specific Subject Matter Experts (AVAYA AURA CONTACT CENTER trainers) having an average experience of more than 13 years. They have done a good number of implementation projects. Trainers are tested on their technical ability, English proficiency, communication skills, and behavioral skills.
Q. What are the Levels of AVAYA AURA CONTACT CENTER courses you offer? Any possibility for Advance customized concepts?
Ans. We offer Foundation, Intermediate and Advanced Levels. Yes, we will be happy to assist you with Advance concepts in AVAYA AURA CONTACT CENTER training as per your requirement.
Q. More Questions?
Ans. Kindly drop mail to