ServiceNow Training

This ServiceNow training will first start with Introduction to ITIL where you will be explained about Incident Management , Problem Management and change management, Service Request Management etc. Then you will be Introduced to Service-Now tool, current competitors, Releases, User Licenses, Using Wiki and Community.

Then this ServiceNow online training will cover topics like Basic Administration and Advanced Administration where you will learn about Customizing Home Pages, Form Layouts and list layouts,Creating SLA’s, Performance Metrics, UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies, List Control and Calculations, Exporting the Data from Service-Now, Update sets imports and Exports, Scheduling Jobs.

The ServiceNow training will further cover Scripting, Reporting, Integrations, Configuration management, Import sets, Service catalog, Workflows, MID Server installation, Incident Management, Change Management, Problem Management, Asset and Configuration management, Knowledge Management, SLA & SDLC and Employee Self Service & Service catalog.

When it comes to Corporate Training, we can say proudly that we have received excellent feedback and appreciation from our corporate clients across the globe. You can reach us for ServiceNow corporate training and we can even customize the training content as per your requirement.

Few of the clients we have served across industries are:

DHL | PWC | ATOS | TCS | KPMG | Momentive | Tech Mahindra | Kellogg's | Bestseller | ESSAR | Ashok Leyland | NTT Data | HP | SABIC | Lamprell | TSPL | Neovia | NISUM and many more.

MaxMunus has successfully conducted 1000+ corporate training in India, Qatar, Saudi Arabia, Oman, Bangladesh, Bahrain, UAE, Egypt, Jordan, Kuwait, Srilanka, Turkey, Thailand, HongKong, Germany, France, Australia and USA.

Corporate Clients

                                                                                                                                                   

Course Information

ServiceNow Course Duration: 25-30 Hours

ServiceNow Training Timings: Week days 1-2 Hours per day (or) Weekends: 2-3 Hours per day

ServiceNow Training Method: Online/Classroom Training

ServiceNow Study Material: Soft Copy

Course Content

Unit 1: Introduction to ITIL 

  • Introduction to ITSM
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s

Unit 2: Introduction to Service-Now 

  • Tool Introduction
  • Current Competitors
  • Releases
  • User Licenses
  • Using Wiki and Community

Unit 3: Basic administration

  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules
  • Creation of tables and Modules
  • Creating tickets and raising Requests
  • Creating SLA’s
  • Performance Metrics

Unit 4: Advanced Administration

  • UI Policies
  • Notifications
  • Dictionary Entries and Overrides
  • Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs

Unit 5: Scripting

  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
  • Jelly Scripting

Unit 6: Reporting

  • Bar Charts
  • Pie Charts
  • List Reports
  • Pivot Tables
  • Using scripting in Reporting
  • Scheduling Reports
  • Making Gauges

Unit 7: Integrations

  • Web Services: Direct Web Services
  • Transform Map Web Services
  • Scripted Web Services
  • Email Integration: Inbound Actions
  • Event Registry, Creating and Triggering Events

Unit 08: Configuration management

  • Classes in CMDB
  • Mapping Configuration Item to Asset Records
  • Loading the CI’s into Service-Now
  • Relating Configuration items

Unit 09: Import sets

  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts

Unit 10: Service catalog

  • Creating Catalog Items using Variables and Variable sets
  • Creating Record Producers
  • Design the flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies

Unit 11: Workflows

  • Creating Workflows on different tables
  • Approvals using workflows
  • Using Different Activities in workflows

Unit 12: MID Server installation

  • Installing MID server on a instance
  • Testing the Mid Server using another Logins
  • Importing Files by Using MID Server

Unit 13: Incident Management

  • Overview
  • Incident management process
  • Continual service improvement to incident management

Unit 14: Change Management

  • Overview
  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management

Unit 15: Problem Management

  • Overview
  • Problem management process (identify, Investigate, Resolve)
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context menu

Unit 16: Asset and Configuration management

  • Introduction to CI and Asset
  • Class and category CI
  • Model and type of assets
  • CMDB Plug-in and CI Relationships

Unit 17: Knowledge Management

  • Overview
  • Knowledge Management Roles
  • Application and Modules
  • Using Knowledge, Creating Knowledge
  • Translating Knowledge
  • Tracking and Reporting on Knowledge

Unit 18: SLA & SDLC

  • Introduction to SLA
  • OLA and UPC
  • SLA Workflow
  • Service Level Agreement
  • SDLC In Service now

Unit 19: Employee Self Service & Service catalog

  • My Profile
  • My tasks and approvals
  • Introduction to Service Catalog

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