This ServiceNow training will first start with Introduction to ITIL where you will be explained about Incident Management , Problem Management and change management, Service Request Management etc. Then you will be Introduced to Service-Now tool, current competitors, Releases, User Licenses, Using Wiki and Community.
Then this ServiceNow online training will cover topics like Basic Administration and Advanced Administration where you will learn about Customizing Home Pages, Form Layouts and list layouts,Creating SLA’s, Performance Metrics, UI Policies, Notifications, Dictionary Entries and Overrides, Data Policies, List Control and Calculations, Exporting the Data from Service-Now, Update sets imports and Exports, Scheduling Jobs.
The ServiceNow training will further cover Scripting, Reporting, Integrations, Configuration management, Import sets, Service catalog, Workflows, MID Server installation, Incident Management, Change Management, Problem Management, Asset and Configuration management, Knowledge Management, SLA & SDLC and Employee Self Service & Service catalog.
When it comes to Corporate Training, we can say proudly that we have received excellent feedback and appreciation from our corporate clients across the globe. You can reach us for ServiceNow corporate training and we can even customize the training content as per your requirement.
Few of the clients we have served across industries are:
DHL | PWC | ATOS | TCS | KPMG | Momentive | Tech Mahindra | Kellogg's | Bestseller | ESSAR | Ashok Leyland | NTT Data | HP | SABIC | Lamprell | TSPL | Neovia | NISUM and many more.
MaxMunus has successfully conducted 1000+ corporate training in India, Qatar, Saudi Arabia, Oman, Bangladesh, Bahrain, UAE, Egypt, Jordan, Kuwait, Srilanka, Turkey, Thailand, HongKong, Germany, France, Australia and USA.
ServiceNow Course Duration: 25-30 Hours
ServiceNow Training Timings: Week days 1-2 Hours per day (or) Weekends: 2-3 Hours per day
ServiceNow Training Method: Online/Classroom Training
ServiceNow Study Material: Soft Copy
Unit 1: Introduction to ITIL
Unit 2: Introduction to Service-Now
Unit 3: Basic administration
Unit 4: Advanced Administration
Unit 5: Scripting
Unit 6: Reporting
Unit 7: Integrations
Unit 08: Configuration management
Unit 09: Import sets
Unit 10: Service catalog
Unit 11: Workflows
Unit 12: MID Server installation
Unit 13: Incident Management
Unit 14: Change Management
Unit 15: Problem Management
Unit 16: Asset and Configuration management
Unit 17: Knowledge Management
Unit 18: SLA & SDLC
Unit 19: Employee Self Service & Service catalog
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